Return & Refund Policy

At ShapeCozy, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be:

• Unworn and unused
• In their original condition
• Free from stains, odors, makeup, or damage
• Returned with original packaging and tags attached

For hygiene reasons, worn or washed shapewear cannot be returned.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

If you received the wrong size or an incorrect/damaged item, please contact us within 7 days of delivery and we’ll help arrange an exchange or replacement.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

How to Start a Return

Please contact our customer support team with your order number and reason for the return. We’ll provide the return instructions.

Email: [Your Support Email]

ShapeCozy reserves the right to refuse returns that do not meet the conditions outlined above.