Shipping Policy

Last updated: September 15, 2026

At ShapeCozy, we work to get your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Delivery times are estimates and may vary depending on your location, shipping carrier, customs, weather, and other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address and selected shipping method.

From time to time, ShapeCozy may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information when available. Please allow up to 48 hours for tracking information to update.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate before completing your order. ShapeCozy is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible with your order number and relevant details. We will work with the shipping carrier to help resolve the issue.

Customs and Duties

For international orders, customs duties, taxes, or other import charges may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have questions about shipping or your order, please contact us:

ShapeCozy
Email: sales@shapecozy.com